Today, I picked up my camera from Best Buy. During my honeymoon a couple months ago, it took a dip into a melted snow cone, and it hasn't turned on since. I bought an extended warranty with the camera, so I figured I would see what Best Buy could do.
After dropping off the camera, it took Best Buy (through their Geek Squad service) two weeks to ship the camera to a central repair location before once looked at it. I imagine it took a competent person about 10 minutes to look at it before deciding that "corrosive damage" wasn't covered by my warranty and the cost to repair it exceeded its value. Three weeks later, I get my camera back.
All right, it was questionable whether accidental damage was ever meant to be covered. But still, what is the point of the extended warranty?
As for Geek Squad, seriously, taking weeks just to tell me that my damage is not covered is unacceptable. If it wasn't covered, it would have been nice to tell me that when I tried to get it repaired. It may be that centralized repair is the only way Best Buy can function, but I would hardly call this "functioning." There is a better way: ignore the Geek Squad and stay local.
Now, I get to see just how difficult it is to disassemble my camera and clean it myself!
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